Company Profile

Jtech Australia Pty Ltd began its operation in Australia in 1995. Jtech's Managing Director, Darren Brighton, identified the need for Jtech products in the Australian marketplace from his observations of the American hospitality Industry. Darren saw a genuine need for Jtech products in Australia, and due to the diversity of the Australian business sector, Darren discovered that Jtech's on-premise paging and communication systems could be adapted to suit almost every business industry within Australia.

Although Jtech had its origins as an American company, Jtech Australia is an Australian owned and operated company.

Since its inception into Australia, Jtech Australia has become the market leader in the supply of on-premise paging and communication systems. Jtech Australia has over 3700 clients, both National and International, in the Club, Hotel, Resort, Restaurant, Café, Health Care, Gaming, Private Enterprise, and Security Industries.

What separates Jtech Australia from its competitors is

• Commitment to its Customers
• After sales service and support
• The quality range of reliable, affordable, and proven products
• Warranty and extended warranty agreements
• Professional attitude
• Knowledge of client industries
• FREE 7-day system trials
• Nationwide offices and dealer network
• International accessibility

Jtech Australia do not only supply paging and communication systems to our clients, we provide total communication solutions that enable all of our clients to achieve optimum communication within their venues.

The advantages of using Jtech Australia are:

1. A single point of contact for work anywhere in Australia, eliminating the problems associated with co-ordinating multiple subcontractors, or dealing with non responsive dealers.
2. Access to a full range of on-premise paging and communication systems, equipment installation, repairs and maintenance services through one company. This lowers installation costs, and makes on-going service simple to action and monitor.
3. Professional management of projects from pre-planning stage through to final installation, and warranty contracts.
4. The latest software, hardware, and technology available.
5. Free 7 to 14 day trials offered on all systems, enabling the client to assess the product's viability and performance within their venue.
6. Guaranteed response times.

Core Business

Jtech Australia provide paging and communication systems, and total communication solutions enabling all of our clients to achieve total communication within their venues. We provide installation services, repairs, maintenance services, and full 24-month warranties on all systems, and extended warranty agreements after the initial 24-month warranty period.

The basic services Jtech Australia offers are:

• SALES - Meetings and product demonstrations upon request, coupled with a full written quotation outlining all associated costs involved with the sale and supply of a system. In addition, all relevant technical system information is provided, and a Site Evaluation and Scope of Works undertaken to resolve as much information about the prospective site to streamline installation procedures.

• SYSTEM TRIALS - FREE 7 to 14-day No Obligation trial on all systems excluding Dect Systems.

• INSTALLATION - Full cabling, connecting, installation, and programming of all on-premise paging and communications systems and equipment by Jtech Australia's Licensed Installers

• TRAINING - Full product training for all staff, accompanied by user manuals and operation documentation.

• PRICE GUARANTEE Jtech Guarantee to beat any competitors quote for system of similar specifications by at least 10%

• SERVICE - Full product service, including software upgrades and system upgrades where specified. A dedicated team of On-site Service Technicians, and Office Located Service Department.

• SYSTEM SUPPORT 24-Hour telephone support for all system inquiries.

• REPAIRS, & MAINTENANCE - All repairs and maintenance as outlined in our warranty and extended warranty agreements. Non warranty repairs, maintenance and service as per the current service charges.

Service Strategy

A vital part of the Jtech culture is that we are continually searching for ways to perform work more efficiently while ensuring complete customer satisfaction. As part of our drive for continuous development and improvement, Jtech Australia has established a cross-functional, multi talented team of dedicated staff to better serve our customers.

Customer feedback, workplace discussions, training seminars, and forums are tools regularly used within Jtech Australia to improve our customer service, and service strategies; and develop product efficiency.

Jtech Australia's overall strategy is to compete on quality and service, with thorough and creative proposals, extended warranties, free software upgrades and other innovative customer services. Jtech Australia aims for long term partnerships with its customers.

Customer Focus

Companies are often hassled trying to get small but important service and repair jobs completed. Jtech Australia has a three pronged approach to solving this problem: the first is that every customer has someone to talk to that understands his/her business; the second is 24-hour 7-day per week service availability; and the third is our 72-hour replacement policy.

A key strategy in Jtech Australia cost effectively servicing our customers is the direct access to the Jtech Customer database, the central repository for all customer details, work-in-progress, job status, warranty contracts, and other information customers may ask about. Most questions can be answered over the phone after a simple check of the database.

Jtech Australia's 24-hour 7-day per week availability means that we are never more than a telephone call away if service and support is required, day or night. Most service-oriented requests can be solved over the telephone, but should a qualified technician be needed on-site, Jtech Australia ensures that one will be available within a specified response time.

Customer Benefits

Jtech Australia offers numerous unique benefits in enhancing current on-premise paging and communications within venues, and solves problems associated with inadequate communications.

These customer benefits include:

• Uniform installation and maintenance practices and standards.
• Simplified project management through the use of a single contact point.
• Advanced project controls via Service Management.
• Lower prices through volume discounts.
• A single consolidated invoice for all work carried out.
• Access to computerised information on past installations, service, maintenance, repairs, warranty status, and upgrades.
• Project deadline adherence.
• Deferred Payment and Rental Agreements as method of payment options.

Jtech Australia's primary goal is to provide solutions for on-premise paging and communications, and value for money customer services, by sharing information, experience, and knowledge, and ensuring all work conforms to national and international standards.